Returns and Exchange Policy

At Muhousia, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy subject to the following conditions:

  • Eligibility for Returns and Exchanges:
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        • Items must be returned or exchanged within 15 days of the purchase date.
          • Items must be in their original condition, unworn, unwashed, and with all original tags attached.
            • Items must be returned in their original packaging to ensure their protection during transit.
          • Return Process:
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              • To initiate a return, please contact our customer service team within the specified return period, providing your order number and reason for return.
                • Once your return request is approved, you will receive delivery instructions.
              • Exchange Process:
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                  • If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
                    • Exchanges are subject to product availability.
                  • Conditions for Returns and Exchanges:
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                        • Items must be returned in their original packaging to prevent damage during transit. Any items returned without their original packaging may be subject evaluation before approving an exchange.
                          • Items must be returned in their original condition, free from any signs of wear, tear, or damage. Items showing signs of use, alteration, or damage may not be eligible for a refund or exchange.
                        • Refund Process:
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                              • Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned item(s).
                                • Original shipping charges are non-refundable unless the return is due to an error on our part.
                              • Non-Returnable Items:
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                                    • For hygiene reasons, certain items such as underwear, swimwear, and pierced jewelry are not eligible for return or exchange unless they are faulty or damaged upon receipt.
                                  • Faulty or Incorrect Items:
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                                        • In the rare event that you receive a faulty or incorrect item, please contact our customer service team immediately for assistance.
                                      • Final Sale Items:
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                                          • Items marked as "final sale" or purchased during promotional events may not be eligible for return or exchange unless they are faulty or damaged upon receipt. Please review the product description carefully before making your purchase.

                                        By making a purchase from Muhousia, you agree to abide by the terms and conditions of our return and exchange policy outlined above.

                                        For any further inquiries or assistance, please don't hesitate to contact our customer service team.