FAQs
Question: In what state of the republic is my order?
Answer: In San Miguel de Allende, Guanajuato
Question: How can I cancel an order?
Answer: Write to us via WhatsApp or social media with your order number and we will help you cancel your order and proceed with the corresponding refund. Orders can only be canceled if it has been less than 12 hours since you placed the order due to operational organization. If more than 12 hours have passed we still can find a solution for you.
Question: What should I do if the item received is incorrect or defective?
Answer: Write to us via WhatsApp with your order number and we will help you find a solution.
Question: What should I do if the size I ordered doesn't fit me?
Answer: Please before buying anything, make sure you check our size table and carefully select your size. If for some reason the size you chose didn't fit you, please reach out to us with your purchase number via whatsapp.
Question: How long does it take for an order to arrive at my address?
Answer: From 2 to 10 business days for all México.
Question: What is the shipping cost?
Answer: We offer free shipping to all México. For international shipping, the price depends on the country and region. Please make sure you review this details before the checkout.
Question: How are the products manufactured?
Answer: Our products are 100% handmade, with the highest quality linen and cotton, the designs from our artisans.
Question: How do I care for my garment?
Answer: Make sure you wash everything by hand or dry cleaning. Don't use heat, as this will reduce the size of the clothes.
Question: What is the return and exchange policy?
Answer: You can consult our policy details here.
Question: Do you offer discounts or special promotions?
Answer: Yes, please subscribe to our newsletter and follow us on social media so you are always up to date on our trunk shows and visits to other cities.
Question: How can I contact customer service?
Answer: You can always drop us a message in whatsapp or instagram. We are there for you.